Terms of Service

1. Who these terms apply to

These terms cover services supplied by SIA "Linearis" (Linearis SIA), registration number 41203019463, registered at Brīvības gatve 300-9, Riga, LV-1006, Latvia, unless a separate written agreement states otherwise. Contact: info@linearis.io or +371 672 77260.

Services include translation, interpreting, event language support, media localisation, live language services, software tools and other services Linearis SIA agrees to provide. The marketing-reference provision in section 10 applies across all of these services, not only media localisation.

If an order names another Linearis group entity as supplier, that entity is your contracting party. The accepted order and any signed service agreement determine the scope. A specific written agreement prevails over these general terms where they differ. Mandatory legal rights remain unaffected.

2. Agreeing the work

An order should record deliverables, languages, volume, service level, price, deadlines and any dependencies. Work outside that scope requires agreement. A website enquiry alone does not reserve production capacity or confirm a delivery date.

Automated estimates remain subject to review. In an instant-quote workflow, we may correct an estimated price or deadline within 20 minutes and give you the opportunity to accept or reject the change. Custom media and live work follows the quote agreed for that project.

A person ordering for an organisation must have authority to commit it. Fees, taxes and payment dates are those stated in the accepted quote or invoice. Overdue accounts may be referred for collection as permitted by law.

3. Materials, permissions and approvals

Provide the correct source version, complete instructions, terminology and relevant technical specifications. For media work, identify timing, reading-speed, accessibility, audio, format and destination requirements before production.

You must have the rights and permissions needed for us to process, adapt and deliver the supplied material. This includes permission for any agreed voice use or synthetic-voice workflow. Do not submit material or use a service in a way that infringes rights or breaks the law.

Tell us promptly if an edit, language list or delivery requirement changes. We will agree the effect on scope, timing and cost before taking on the change. Review deliverables against the brief before publication or onward distribution.

4. Managed language and media services

The order defines which stages Linearis manages and which remain with your team. Services may include translation, subtitles, SDH and captions, dubbing, voiceover, quality review, conforming, versioning and final file preparation.

An AI-assisted stage is not, by itself, an agreement to a particular level of human review. The brief should state the review, pronunciation, timing and acceptance requirements. Source quality, available context and any late changes can affect the work.

Delivery formats and technical acceptance criteria must be agreed for the intended recipient. A general service description does not guarantee acceptance by every broadcaster, platform or accessibility regime.

5. Self-managed tools

Platform access gives your authorised users the ability to perform the functions included in their agreement. Your team controls its inputs, user access and publication decisions. Keep credentials secure and notify us if an account may be compromised.

Generated transcripts, translations and voice output should be checked for the intended use. Your organisation is responsible for review stages it chooses to perform itself. Use alongside other tools depends on the supported file formats and the integration scope agreed with Linearis.

Do not interfere with the platform, bypass access controls or misuse another customer's data. Access and any associated support, usage limits, export arrangements or termination conditions are governed by the applicable service agreement.

6. Live services and delivery

For live captioning, subtitling or voiceover, agree the event schedule, source languages, outputs, delivery destinations and operating responsibilities in advance. Supply a usable feed, access credentials where needed, speaker information and pronunciation guidance.

A rehearsal or technical check should confirm the route from your production system to the audience. The order should identify who monitors output and how faults are escalated. Any agreed recording, backup route or post-event file delivery should also be documented.

Real-time output can be affected by speech clarity, overlapping speakers, signal quality, latency and third-party systems. Platform names describe potential destinations; a specific channel or configuration must be checked for the planned event.

7. Cancellations, refunds and complaints

Contact us immediately if an order was placed in error. Under our standard order process, cancellation is available before processing starts; errors must be reported within 20 minutes, and later notice may leave the full amount payable. An event booking or platform agreement may set separate cancellation rules.

If output does not meet the agreed requirements, identify the issue and give us an opportunity to correct it. Submit a written complaint within 30 days of final delivery, with the order reference, specific examples and the remedy requested. For live work, include an unedited recording if available.

For an accepted complaint, a correction, discount or other appropriate remedy may be agreed. Any refund follows the applicable agreement and legal rights; this policy does not promise an automatic refund for completed work.

These business-order provisions do not limit mandatory consumer cancellation, conformity or refund rights where they apply.

8. Confidentiality and personal data

Customer files are confidential and are shared only with authorised personnel and service partners who need them to perform the work, or where disclosure is required by law. Confidentiality obligations continue after the project ends.

Information already lawfully public or independently obtained without breaching a duty is not confidential merely because it also appears in a project. Specific non-disclosure commitments remain binding.

Where we process personal data on your behalf, the parties must agree the applicable processing terms. The Privacy Policy explains our own processing. Accepting these terms does not constitute blanket consent to marketing or optional cookies.

9. Deliverables and intellectual property

Ownership of paid final deliverables passes to the customer as stated in the order. Pre-existing software, tools and third-party material remain subject to their own rights and licences.

We retain the right to use and manage glossaries and translation memories created during service delivery, subject to confidentiality, data protection and project-specific restrictions. Record any required ownership or reuse limits before work begins.

Access to a self-managed tool does not transfer ownership of the platform. Nothing in these terms gives either party rights to use the other's material beyond the agreed service or the marketing permission below.

10. Marketing references and your opt-out

Where Linearis SIA provides any service to a company or organisation, or in connection with an event, we reserve the right to reference that engagement, event and organisation in our marketing materials. This applies to all services provided by Linearis SIA and is not limited to media localisation.

By default and without further notice, we may include those references in case studies, our website, social media and other promotional content, and display the organisation's name, logo and trademarks in that context.

The customer or event organiser may opt out at any time by notifying info@linearis.io. Once notified, we will stop using the name, logo and event details in new marketing materials and remove them from existing materials where reasonably practicable.

This permission is limited to factual references to the engagement. It does not authorise disclosure of confidential content, imply an endorsement beyond the work performed, override an agreed confidentiality restriction, or grant rights in third-party marks that the customer or organiser cannot authorise. Any use of identifiable individuals' personal data remains subject to applicable data protection law.

11. Changes and suspension

Notify us of a problem as soon as possible so the parties can agree a workable response. Linearis may suspend work or access for unlawful use, security risks, material breach or non-payment, subject to the applicable agreement and law.

Where practicable, we will explain the reason and the steps needed to resolve it. Any project handover, remaining fees, access termination or deletion arrangements follow the service agreement.

Updates to these website terms do not retrospectively rewrite an accepted order without an applicable contractual basis or agreement.

12. Applicable law and contact

Latvian law governs these terms, subject to any mandatory protections that apply to the customer. Raise a dispute with us first so we can try to resolve it. Any unresolved dispute is dealt with by the competent courts under applicable law.

For orders, complaints and marketing opt-outs: info@linearis.io. For personal-data requests: info@linearis.io. Telephone: +371 672 77260.

Read the Privacy Policy for data handling and the Cookie Policy for website storage and consent choices. The contracting entity and payment details for your order are shown in its commercial documents.